14 january 11:00–11:45

HOW TO MAKE PUBLIC SERVICES TRULY ACCESSIBLE?

 Studio, Numbers
Moderator:
Ksenia Tkacheva, Director of the Center for Leadership and Digital Transformation Teams at GSPM RANEPA
Panellists:
Dmitry Oguryaev, Deputy Minister of Digital Development, Communications and Mass Media of the Russian Federation
Dmitry Satin, Founder of USABILITYLAB
Alexey Sklyar, Deputy Minister of Labour and Social Protection of the Russian Federation
Olga Skorokhodova, Deputy Director for Government Relations, Google Russia
The state is digitizing services for citizens. However, the total imposition of 'digital' and the absence of analogue forms of receiving services might lead to discrimination and digital inequality. Across the world, cases are already emerging where the most vulnerable populations, i.e. the elderly, people with physical disabilities and serious illnesses, the poor and migrants, are exposed.


Discussion points:
• Why is accessibility important — both for ordinary citizens and for people with special needs?
• How to overcome the digital inequality?
• What should be the real rather than declared client-centricity of public services?
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